HMO Plan Helps Member Manage Her Chronic Condition

“I get excellent care with my HMO,” says Michelle Handrigan, who has a chronic illness. She finds that an HMO health plan works best for her.

“What I like best about my HMO is it’s very easy to use,” says Michelle, a Blue Cross and Blue Shield member for 12 years.

With an HMO, care is personalized to you. Your primary care doctor coordinates your treatment and refers you to the specialists you need.

“My experience with getting referrals with my HMO has been extremely easy,” said Michelle. “I can have that referral that day … And I just have to make an appointment and go.”

Michelle’s family had Blue Cross and Blue Shield coverage when she was a child. Now, as an adult, she says, “Blue Cross and Blue Shield just makes me feel safe.”

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Member Voice features real-life, unscripted experiences. Members are not compensated for their participation. Share your story with Blue Cross and Blue Shield and you could be featured in a Member Voice video like Michelle. Write to us. Along with your story, include your name, phone number and email address. We’re looking for stories about any part of your experience with us, from customer services and sales to online, claims or care management.

*The video above is the non-paid testimonial of a Blue Cross and Blue Shield of XXXX member. Not all products and services mentioned are available for all Plans. For more complete details, including benefits, limitations and exclusions, please refer to your certificate of coverage. Blue Cross and Blue Shield of XXXX is a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

Show Transcript

MICHELLE: I feel I get excellent care with my HMO.

0:02

My primary care physician, if I go in with a concern,

0:06

she will research things. Or they will get back to

0:10

me as soon as possible. They will refer me to the

0:12

specialist I need to go to. So they're very attentive

0:16

to my medical needs.

0:19

My name is Michelle Handrigan. I'm 46 years old, and I've been

0:22

a Blue Cross and Blue Shield member for 12 years.

0:25

I chose an HMO, because I have a chronic illness.

0:27

And the HMO just works best for me.

0:31

What I like best about my HMO is it's very easy to use.

0:34

And I like my doctors in my HMO.

0:37

My experience with getting referrals with my HMO

0:39

has been extremely easy. I go to my primary care physician.

0:43

They evaluate me, and then they refer me to whomever I need.

0:48

I can have that referral that day,

0:50

or they'll fax it to the specialist.

0:52

And I just have to make an appointment and go.

0:54

Before I started going to my primary care physician,

0:56

I did research online.

0:57

And I used the Blue Cross and Blue Shield Provider

1:00

Finder online and found it very simple to go by.

1:03

Just put in my zip code, and I was

1:04

able to compare all the doctors in that area.

1:07

I've never felt that my HMO was more concerned

1:10

with saving money than providing me good health care.

1:13

So growing up, when I was a little girl,

1:15

we had Blue Cross and Blue Shield.

1:16

And so now as being a grownup having

1:19

Blue Cross and Blue Shield, it just makes me feel safe.

 

Published on Nov 20, 2015

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