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These changes affect members who have Prime Therapeutics (Prime) pharmacy administration. If you’re not sure if you have Prime, check your Blue Access for MembersSM account, ask your benefits administrator, check the pharmacy information on your member ID card, or call the pharmacy number on your member ID card.
Your mail order pharmacy services are now provided by Express Scripts® Pharmacy. And specialty pharmacy services are provided by Accredo®.
Getting maintenance medicine for your long-term condition should be as easy as getting a pizza delivered to your doorstep. And it is with Express Scripts Pharmacy.
Mail order pharmacy services offer you a safe, convenient way to get your medicine. Instead of having to go to a drug store, your medicine is delivered to your home with free shipping. And a team of Express Scripts pharmacists and support staff are available 24/7 to help you.
You also have convenient tools to help manage your prescriptions:
Specialty drugs are used to treat serious or chronic health problems. Members who use specialty drugs deserve the care and support they need to help manage their complex condition. Accredo staff trained in specific conditions offer one-on-one support to help answer questions about your specialty drug therapy. And with Accredo, you’re more likely to be able to fill all of your specialty prescriptions from one pharmacy.
Shipping is free with safe, on-time delivery. Members also have digital tools to help manage these prescriptions through a preferred means of communication:
If you have used AllianceRx Walgreens Prime specialty or home delivery pharmacy services, you may have received a letter telling you about this change. The letter shared steps on how to get started with your first order.
If you are new to these pharmacy services or need more information, contact:
Based on your benefit plan, you may be able to use other in-network pharmacies to fill prescriptions covered under your pharmacy benefit. Check your plan materials for details or call the customer service number on your member ID card.
*Please note: Not all specialty prescriptions can be refilled on the app or by text message.
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