Your Doctor Helps Make Sure Your Services Are Covered

Your doctors work closely with your health plan to ensure it covers the care they prescribe. As a smart health care consumer, it’s good to know about all the steps your care provider takes so you can get the most out of your health plan when you need care.

Hospital stays and some types of procedures and treatments need a prior authorization. When that’s the case, your doctor sends information to us about the care they recommend before you get it.

Prior Authorization

If prior authorization is required, but not received, you may have to pay a larger part of your treatment costs.

When you schedule an appointment, your doctor’s office will ask you for your health plan information. They use this information to make sure your coverage is active and can be billed for your visit.

Once coverage is confirmed, your doctor or other health care provider will see you. They may do a physical exam and ask you questions about your health concerns. Afterward, your doctor will diagnose you or decide if tests like blood work or X-rays are needed. These tests offer clues about your health issue so you and your doctor can decide on a treatment.

When a course of treatment has been chosen, your doctor may need to share findings with us. The information may include the results of testing or a physical exam. Your doctor will also give us any more details we need.

This exchange is a vital part of prior authorization. It helps ensure you get the right care at the right place. We use it to answer these questions about the recommended treatment:

Is it needed? The doctor will give us details about your health issue so we have enough information to see if the care meets the “medically necessary” guideline. For example, you may not need an MRI or CT scan if it isn’t needed to make a diagnosis or if you already had one ordered by another doctor.

Is it covered? Not everything a doctor can do is covered by all health plans.

Is it in your health plan’s provider network? If your doctor sends you to a specialist or hospital that isn’t in your network, you could pay a lot more — or even all — of the charges.

Is it the right level of care? Do you really need to see a specialist or go to an imaging center? Should you be admitted to a hospital, or is treatment available at an outpatient center?

How long will it take? Your doctor’s care plan estimates how long it will take you to get the care you need and be well enough to go home. If either takes longer than expected, your care provider will let us know.

Getting the answers to these questions helps us work with the doctor so you enjoy access to the right care. Together, we make sure your care is covered by your health plan.

Referral

Your primary care physician (PCP) will write a referral when you need to see a specialist.  For HMO plans, a referral is required. Some point-of-service (POS) plans may also require a referral to ensure coverage at the full benefit level.

The referral may be sent directly to the specialist via email or fax. Or you may be provided with a copy to take with you to your visit.

Before you are seen, the specialist’s office will make sure that:

• A referral was made.
• We have the referral information.
• You are eligible for care.

It’s also a good idea to double check with the specialist’s office to make sure these steps were done before your visit. Doing so helps you avoid a trip to the specialist’s office only to be told you can’t be seen.

For health plans other than HMO and POS, a referral usually isn’t needed, but doctors may still give you one or call it in. It’s simply a way for the specialist to have all the important facts about your health issues before your visit.

A referral gives specialists, hospitals and other facilities the information they need to get prior authorization, if needed. It also creates a chain of care so that your doctor stays informed about any findings, treatment plans and hospital admissions.

Find Out What You Need

Not all procedures require prior authorization. For a full list of procedures that do, check your benefit information by logging in to your Blue Access for Members^SM account. Select the Coverage tab and click on the "Prior Authorizations" link.

Sources:  Commonly Abused Prescription and OTC Drugs,  WebMD, 2023;  New Resource Highlights How Prior Authorization Promotes Affordable Patient Care,  AHIP, 2023

Originally published 12/30/2019; Revised 2021, 2024