Need Information? Here’s Where to Find It

There are many ways you can get information from us. We offer options to suit a variety of communication preferences.

Our Website

Visit bcbsmt.com for information about all we have to offer:

• If you’re shopping for insurance, you can visit the Shop Plans section.
• If you’re a member, you can sign up for or log in to Blue Access for Members^SM, your online access to your account.
• If you have individual and family coverage, you can pay your premiums online directly from the website.
• You can learn more about health insurance, get answers to your questions about using your benefits and more in our Help Center.

Blue Access for Members

If you don’t find an answer to your question in the Help Center, you may find the answer in your Blue Access for Members^SM account. Log in or register to get personalized information based on your health plan and network.

Here are some things you can find in BAM:

• Detailed information about what’s covered by your plan and what your copays, deductibles and other costs may be.
• Your claims and Explanation of Benefits from the last 18 months, found under the Claims menu.
• A list of doctors, hospitals and other health care providers that are in your health plan’s network.
• Information about costs for many common services.

You can also get a member ID card, sign up for text or email notifications, and more. 

BCBSMT App

Need to access your account on the go? Our BCBSMT App is free and available in English and Spanish from the Apple App Store  or Google Play. 

With the BCBSMT App you can:

• Find an in-network doctor, hospital or urgent care facility
• Access your claims, coverage and deductible information
• Access your digital member ID card
• Securely log in with Face ID (iOS only) and Fingerprint ID

LifeTimes Member Newsletter

Check out the LifeTimes member newsletter to access a variety of helpful articles. Get information to help you improve your health and wellbeing and prevent or manage chronic conditions. You can also find information about benefits and ways to make the most of your coverage.

Online Communities

In our Connect Community, you can talk, share and learn. It’s designed to help you stay up to date on health care and benefits topics that are relevant to you, while connecting you with others in the community to share advice and information.

If you like videos, check out our YouTube channel  for video explanations of many key topics.

You can also post your questions on our Facebook page.  Our staff monitors our social media channels during business hours to help answer questions from members. Our staff may ask you to send details in a private message.

Important note: Please do not put your personal information (member number, plan number or contact details) in any of your posts. Our social media pages are public.

Customer Service

Our customer service number is on your member ID card. When online options don’t answer your question, give us a call. There is also a Contact Us page on our website with numbers listed by plan type. 

Communication Preferences

You can update your contact information and let us know how you want us to communicate with you. You can also tell us your preferred language.

Log in to the BCBSMT App or your Blue Access for Members account. Go to profile settings to update your information and preferences.

Originally published 1/13/2020; Revised 2021, 2022, 2023, 2024