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  • Fraud, Waste and Abuse in the Health Care Industry

    Fraud, Waste and Abuse in the Health Care Industry

    Health care fraud accounts for 3-10% of the trillions spent on health care in the U.S. In fact, fraud, waste and abuse costs the health care industry and consumers $350 billion a year, and that number is rising. Find out how fraud, waste and abuse...
    • 1010 Views
  • Use Member Rewards To Get Money Back

    Use Member Rewards To Get Money Back

    Need to find a specialist? Use Member Rewards and get rewarded up to $500! Learn more about how you could earn cash with Member Rewards. Find more Health Care One-to-One videos here. Originally published 11/13/2020; Revised 10/23/2023
    • 1632 Views
  • Go Digital With the BCBSMT Mobile App

    Go Digital With the BCBSMT Mobile App

    Wish you didn’t get so much paper in the mail? Go digital and download the BCBSMT Mobile App now. The BCBSMT App is available for iPhone and Android users. To get the BCBSMT App, text * BCBSMTAPP to 33633 or search for BCBSMT in the iTunes App...
    • 1234 Views
  • Managing My Condition

    Managing My Condition

    While out on a run, a BCBSMT Customer Advocate Marissa bumps into her good friend and they start discussing her mother’s health. The Customer Advocate shares a bit of insight with her friend, letting her know that there are options for her mother...
    • 1563 Views
  • How Do I Update my Communication Preferences?

    How Do I Update my Communication Preferences?

    Victor gets communications from Blue Cross and Blue Shield of Montana that he may miss or not see because of where they're being sent. He doesn't check his email very often and needs to update his communication preferences. Find out what our customer...
    • 1230 Views
  • What Is Connect?

    What Is Connect?

    During girls’ night out, Marissa and her friends discuss their desire to be healthier. As a Customer Advocate, Marissa shows them the Connect blog, a platform that offers articles on health and wellness, fitness and more. Register or log in to...
    • 1184 Views
  • Where Can I Go If I Have Questions About My Health Coverage?

    Where Can I Go If I Have Questions About My Health Coverage?

    Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video. Find more Health Care One-to-One videos here. Originally published 11/13/2020; Video revised 6/20...
    • 1231 Views
  • Coverage While Traveling

    Coverage While Traveling

    We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa...
    • 1175 Views
  • Do I Need a Referral to See a Specialist?

    Do I Need a Referral to See a Specialist?

    Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist. Learn more about the referral process . Find more Health Care...
    • 1350 Views
  • What Does “In-Network” Mean?

    What Does “In-Network” Mean?

    Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBSMT member. Find more Health Care...
    • 1298 Views
  • What Is a Flexible Spending Account?

    What Is a Flexible Spending Account?

    Did you know that you could put money aside just to be used for medical expenses? Using a Flexible Spending Account is pre-taxed and gets set aside right from your paycheck. Learn more about Flexible Spending Accounts. Find more Health Care One...
    • 1207 Views
  • Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

    Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

    With all the mail and bills to pay, it may be hard to keep track of paying your premium. But with online payment reminders and auto bill pay, make sure you’re not late again! Sign up for auto bill pay now. Learn convenient ways to pay your bill...
    • 1226 Views
  • What Questions Should I Ask My Doctor?

    What Questions Should I Ask My Doctor?

    Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health...
    • 1178 Views
  • What Is a Health Savings Account and How Is It Used?

    What Is a Health Savings Account and How Is It Used?

    Not one to visit the doctor often? Maybe a Health Savings Account can help. Learn about what an HSA is and how it can be the best option when it comes to your health care. Learn more about Health Savings Account and Flexible Spending Accounts. ...
    • 1218 Views
  • What Do I Do If I Have Issues With My Claim?

    What Do I Do If I Have Issues With My Claim?

    Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do. Find more Health Care One-to-One videos here.
    • 1299 Views

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